Frequently Asked Questions
- What is the difference between a complete windmill and a windmill head only?
Complete Windmill -- includes the assembled wood stand and the assembled
head.
Windmill Head Only -- includes all of the metal head components including
the vertical shaft, horizontal shaft, fan assembly, and rudder, but does not
include any of the wood stand components.
- If purchasing the windmill head only, are instructions included for building the wood stand?
The windmill head includes easy to follow step-by-step instructions for
building the wood stand yourself. Included in these instructions are tool requirements, lumber
requirements, and templates which can be used to make sure the angles are cut
properly.
- How tall are the windmills?
The complete windmills, measured from the top of the fan to the bottom of the stand, are approximately 8, 10, 11, 15, and 20 feet tall.
- What are the measurements at the base of the windmill stands?
- What is the size of the fans?
- What lumber is used for building the stands?
We build our windmill stands and water towers with treated yellow pine. Our windmill heads have been
used on cedar stands, painted wood stands, and metal stands, just to name a few.
The new 10 foot windmill kit comes with stained and waterproofed yellow pine.
- How do you anchor the windmills?
We recommend driving rebar through holes drilled in each leg at a diagonal
near the base of the stand. Additionally, you can drive an auger into the
ground below the center of the stand, and connect a steel cable to the auger and
to the top of the stand, placing a turn buckle in the middle so that the cable
can be tightened.
- Does the windmill head require assembly?
For windmill heads that are shipped, assembly is required. No additional welding
or drilling on any of the head components is required. The tools required for
the head assembly are a Phillips screwdriver and pliers. For the 20
foot windmill head, a rubber mallet and grease gun are also required.
- What materials are the windmill heads made of?
The windmill head components are all solid steel. The fan blades, wire ring, and
rudder are galvanized steel, and the other components are steel and painted black.
- What kind of bearings do you use?
The 8, 10, 11, and 15 foot windmill heads use a durable hub with sealed bearings that do not need
greasing.
The 20 foot windmill head uses a heavy duty hub/bearing
assembly, and is greased through the spindle and packs both the front and rear
bearings simultaneously. The dust cap has a rubber plug that can be easily
removed to repack the bearings, we recommend once a year. The same hub/bearing assembly
is used at the pivot point where the vertical and
horizontal shafts meet.
- Do the windmill heads have a brake?
The windmill heads do not have a brake, but the 20 foot model has a break in the
horizontal shaft allowing it to be rotated 90 degrees parallel to the ground.
This causes the rudder to prevent the fan from facing directly into the wind.
- What are the options for the fan blades and rudder?
The fan blades have red tips. The rudder can be left galvanized only, or can have a vinyl state flag of Texas for no additional charge.
- Do you offer custom rudder designs?
At this time, we do not offer custom rudder designs. If
you would like a custom rudder, we recommend purchasing the head with the
galvanized only rudder, and then taking the rudder to a local paint or vinyl
shop for customization.
- Does the fan turn?
Yes, the fan turns and the head pivots when the wind blows.
- Do you have a warranty?
The windmill heads come with a one-year warranty which covers against
failure and breakage caused only by manufacturing defects or parts wearing out.
The warranty does not cover against damage caused otherwise, including but not limited
to 1) acts of nature, 2) the windmill falling over, 3) improper assembly, or 4)
improper placement.
Any
modifications to the originally manufactured head components will void the
one-year warranty. This warranty provides replacement parts only.
- Can these windmills be modified for pumping?
These windmills are decorative only, and are not designed to pump anything.
Any modifications to the originally manufactured head components will void the
one-year warranty.
- Are your windmills more durable than the smaller garden windmills?
The cheap garden windmills cannot be compared to our high quality
windmills. Our windmills are made of heavy duty components and are built to
last in an outdoor environment.
- Do you have a brochure?
Yes, click here: 
For a free pdf reader, click here: 
- Are the windmills and water towers delivered or shipped?
The complete windmills and water towers are only delivered, due to their size and weight
resulting in a high shipping cost, and because of damage that almost always occurs
to the stands during shipping. The windmill heads and the new 10 foot
windmill kit can be either delivered or shipped.
- Can I pick up the windmill and water tower?
All products can be picked up at the factory in Waco, Texas for no
additional charge. Please allow at least two business days prior to pick up to
allow the order to be fulfilled.
- What is the delivery charge?
The delivery charge is $2.00 per mile one way from the factory in Waco,
Texas. This rate is the same for a single purchase or multiple purchases, as
long as the entire order fits on one trailer and is delivered to one location.
You can request a delivery rate from the Shipping Rate link at the top of
this page, or by sending an email to sales@usascotts.com
and indicating the destination zip code and the product(s) of interest. You can also call us toll free at 1-800-693-9361 for a complete price quote.
- What is the shipping charge?
You can request a shipping rate from the Shipping Rate link at the top of
this page, or by sending an email to sales@usascotts.com
and indicating the destination zip code and the product(s) of interest.
You can also call us toll free at 1-800-693-9361 for a complete price quote.
- Do you ship internationally?
Yes
- What shipping companies do you use?
- What is the process for replacing a part that was damaged during shipment?
- Keep the original box and packaging material, as they are required during
the claim process.
- Call us at 1-800-693-9361 or email us at shipping@usascotts.com
and provide details about the damage.
- We will contact the shipping company and file a claim.
- The shipping company will contact you to set up a damage
inspection.
- After the inspection, repackage the damaged part inside the box in which it was originally
shipped.
- The shipping company will pick up the repackaged damaged part at your
location and return it to us.
- Once we receive the damaged part, we will ship a new part to you.
Note: If the shipping company denies the claim, you will be responsible
for all costs related to the replacement part and shipping.
- What payment methods do you accept?
- Visa, MasterCard, Discover, American Express, or PayPal
- Checks (must clear before we ship)
- Cash (at pick up or delivery, but not through the mail)
- Do you charge a set up fee?
These are the fees for setting up complete windmills at the time of delivery:
These are the fees for setting up water towers at the time of delivery:
Set Up includes erecting one windmill or water tower on
stable ground having ample space, driving rebar through each leg into soil for
anchoring purposes, and assembling and installing the head components.
For other conditions and services, the set up fee will be adjusted and must be
approved before the set up takes place.
- Do I have to pay sales tax?
We collect 8.25% sales tax for products that are delivered or shipped to a Texas
address. If you are reselling these products, we will waive collection of
the sales tax if you sign the Texas Resale Certificate, which requires a Texas Sales or Use Tax Permit Number.
- What is your return policy?
You have up to 15 days after receiving the shipped or delivered items to initiate a return.
All returned items are subject to a 20% restocking fee. Neither the original shipping and/or delivery charge
nor any set up charge is refundable.
The customer is responsible for all costs associated with returning the
items. To qualify for a refund, all items must be returned in their original
condition using the original packaging. After receiving and inspecting the returned
items, we will refund the purchase price of the item less 1) the restocking
fee and 2) the cost of replacing or repairing any damaged items found during the
inspection.
To initiate a return, please call us at 1-800-693-9361 or send an email to returns@usascotts.com.
- What are the wholesale prices?
For wholesale pricing information, please send an email to pricing@usascotts.com
and indicate the city and state where you would like to resell these products.
For additional information, please send an email to info@usascotts.com.
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