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What is your return policy?

You have up to 15 days after receiving the shipped/delivered items to initiate a return.  All returned items are subject to a 20% restocking fee, which will be waived if a similar replacement product is purchased.  Neither the original shipping/delivery fee nor any set up fee is refundable.  The customer is responsible for all costs associated with returning the items.

These are the original shipping fees, which also apply to items having Free Shipping, that will not be refunded:

Windmill Heads
8 — $25
11 — $40
15 — $60
20 — $165

Rustic Fans (Whole)
8 — $30
11 — $45
15 — $50
20 — $125

Rustic Fans (Half)
8 — $20
11 — $30
15 — $35
20 — $50

To qualify for a refund, all items must be returned in their original condition using the original packaging.  After receiving and inspecting the returned items, we will refund the purchase price of the item less:

  1. the original shipping fee
  2. the restocking fee (waived if a similar replacement product is purchased)
  3. the cost of replacing or repairing any damaged items found during the inspection.

To initiate a return, please call us at 1-800-693-9361 or submit the following information:

Return Information

 

Your Information

 

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Category: General

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